July 22, 2017

Attracting Followers on Twitter

To this point, I’ve told you what Twitter is and how to get your account set up. Now what? You are ready to go, but there is little value unless you have people Following you. This post will tell you how to build an audience.

Twitter Culture

First, it’s important to understand the culture of people that use Twitter.

  1. People like people that like them. Twitterers receive an email notification when someone follows them and frequently will at least look at their new Follower’s profile to see if it is someone they might want to Follow in return. There is a lot of reciprocity on Twitter and that can be a huge benefit to your organization. NOTE: Your profile should have a clear one-line bio that explains who you are and what you are all about. If you are an Asian-fusion restaurant or American period furniture store or vintage clothing store, you should have included that in your one-line bio.
  2. Tweet something of value. If you are promoting on Twitter, make sure your tweets have value – do not post annoying messages.
  3. Recycled Tweets a.k.a. Retweets. People on Twitter are all about the information flow. If your posts truly have value, with an established Follower list, you increase the odds of being Retweeted (think of it as someone forwarding your tweet to all of their friends). For example, if you announce the event of the year then I definitely want to go, but want my friends to be there as well so you get a Retweet. This amplifies your message.
  4. Don’t be a freak with frequency. Advertising on Twitter is fine. Also, being pretty active with your tweets is good (it keeps your name in people’s minds if nothing else), but this can be abused. Tweeting a couple of times a week is fine. Tweeting daily is fine. Even tweeting multiple times a day can be fine if the tweets have different content, but be careful. If you are filling up a Followers stream with posts that are diluting their friends’ posts, you run the risk of losing Followers.

Adding Followers

With an understanding of Twitter culture, we can now get to the good stuff – getting Followers.

Add people from your online address books

If you have an address book on Gmail, Yahoo!, or AOL, you can have Twitter search their database to see if any of them are already members. Go to the Find People link at the top of Twitter, click on Find on Other Networks and enter in your login information for the specific network (selected on the left).

The first screen will tell you people that Twitter has found that have profiles and you can Follow them. This has the added benefit of telling these people you already know that you are on Twitter.

In the next step, Twitter allows you to specify the people that you want to invite to join Twitter. Select anyone you want to invite and encourage them to not only start tweeting, but to follow you. You don’t have to do this if you are uncomfortable about it, but it can build your Followers quickly.

Advertise your Twitter profile

Now that you have a Twitter profile, you need to make sure it is advertised everywhere you promote.

  • Put it on your: business cards
  • Add it to your emails (to the “sig”)
  • Include it on receipts (if you are a business)
  • Email it to all your friends
  • Add it to your website/blog/Facebook profile, etc.
  • Include it in your next direct mail campaign

Search for Twitter Followers

If you are steak house or antique store in Atlanta, then use Twitter’s search function (on your home page) to find people that are mentioning steak Atlanta or antique Atlanta. Check out the profiles of these posters and Follow them to 1) stay informed about what people are saying about your organization’s industry and 2) possibly gain a new Follower for yourself (see point 1 under Twitter Culture). Don’t be stingy with your Follows, they can pay off.

Direct Message Likely Patrons

If you come across someone that expresses a strong interest in what your organization does, send them a direct message. For instance, if you are a steak house and found someone that has a one-line bio that states “I love me some steak” or even if they posted a Tweet saying “I’m on a quest for the best steak in Atlanta,” they could be your next patron. Sending them a message along the lines of, “We would love it if you came in and tried our steak. It’s grass-fed and delicious. Good luck on your search!” Personalizing the message makes it that much more valuable.

  • What is a direct message? Basically, if you put an “@” in front of the person’s twitter name anywhere in a tweet, then you are direct messaging them and they will be notified. So if I posted a tweet that said “@mcrudele and @apfurniture use twitter” then that is a direct message to me and apfurniture. Easy.
  • Don’t be annoying. Personalizing a direct message to someone will most likely catch their attention and might gain you a Follower, but don’t be annoying. If they don’t respond and/or don’t Follow you, leave them alone.

Hunt for Patrons

Serious twitterers – even individuals – use the tips listed in Advertise your Twitter Profile. They promote their profile in emails, on their blog, etc. in hopes of gaining more Followers and this is great for you. If you are a restaurateur, you need to know all of the food bloggers and reviewers in your town and Follow them on Twitter. If you are a clothing store, the same goes for the fashion bloggers.

To give you an idea of how this works, I did a Google search for atlanta restaurant blog. This very quickly led me to:

… and that was just from page one of the search results.

If you Follow these influencers and direct message them a personal message, you are well on your way to gaining influence.

Tweet Content

I mentioned that your tweets should offer value to your followers, but I want to tidy up by giving you some examples. Some tweet ideas include:

  • Upcoming events
  • Daily specials
  • New shipments of inventory
  • Organizational news – a new chef, new hours of operation, your intention to attend at an upcoming seminar/convention, and new partnerships are all tweet-worthy
  • Web links to articles that are related to your industry
  • Other news related to your organization’s industry – a restaurant providing info on e-coli outbreak would be fine

Keep in mind that people are following your organization, not you, so posts about the terrible traffic downtown or your political thoughts (unrelated to your organization) are annoying. Stay on message.

I hope this helps get you started, but I’m really interested in anything I might have left out. Let me know any thoughts you have!

Getting Started with Twitter

For us that deal with social media on a daily basis – Twitter, Facebook, Blogs, RSS feeds, etc – there is a risk that we become disconnected with understanding where the rest of the country is in their understanding of the tools we take for granted. This point was emphasized to me last week through a conversation I had with Bob and Carol Marek – owners of American Period Furniture on Ponce in Atlanta.

Twitter

Twitter

Bob and Carol are great people that have run the store for years. As with any business owners, they want to reach their target audience – they have a high quality product with great service and know there are patrons that would love to find them, but the challenge remains how to reach them? They have heard all of the buzz about online promotions, but don’t know where to start – what is Twitter, what is Facebook, what are blogs, what are iPhone apps? More importantly, how does an organization use these technologies and which ones are best suited for changing needs? This conversation has inspired me to write some very basic posts about this new world… starting with Twitter.

What is Twitter?

To answer this question, I refer people to my post for a super basic introduction – http://www.o2p.org/twitter-super-basic-intro-for-organizations. This covers the topic in a very easy to understand way. My next post in this series will cover the topic of how to gain Followers on Twitter (http://www.o2p.org/attracting-followers-on-twitter).

What is the value of Twitter?

In my conversation last week, I emphasized that tools like blogs and mobile apps are more about delivering unique to people and not direct advertising. Twitter, however, seems like a good place to start for someone that is used to traditional promotions, but wants to move efforts online. It’s a place to start building a more intimate relationship with patrons, but can still be used to announce special offers and business-focused news without offending Followers. Twitter is a way for organizations to connect to patrons real-time (or close to it). Users choose the people and organizations they want to Follow – they want information from you!

Setting Expectations

  • Your Followers will not see every announcement you post (called tweets).
  • Your Followers are looking for short posts that tell them what is new with your organization – upcoming sells, new shipments, change of hours, special events, etc.
  • Your Followers will not respond to every tweet they read. They won’t come in for every sell, event, etc., but you will have a way to keep them informed.

Think of Twitter as a bulletin board that is full of short messages. Some posts get read and some don’t, but it’s a public way to connect with your target audience and every now and then your message gets to the right person at the right time, leading them them to take action (come in and buy something, attend your event, whatever). If this sounds ineffective, think about advertisements that you might have posted in newspapers or other print publications – there are lots of people that flip through the pages, but how many see your announcement much less take action? The advantage of Twitter is that people have indicated that they actually want to plug into you. Extending the analogy, imagine a newspaper where the classifieds are limited only to the organizations of interest to the reader – when they want to find information, they only see posts from organizations they like. Here’s how it works:

  • People discover you on Twitter (more information in later posts)
  • They choose to Follow you, which means all of your tweets will be sent to them in Twitter alongside everyone else they Follow. Sometimes they are paying attention and sometimes they aren’t.
  • By periodically looking at their stream of tweets (ordered chronologically) people are able to take the pulse of what’s going on with everyone they follow.

Creating your Twitter account

Twitter Sign up page

Twitter Sign up page (click for full size)

This is super easy. Go to https://twitter.com/signup and follow the directions to setup your profile. Make sure to select a username that identifies your organization. For example, American Period Furniture chose APFurniture, meaning that their profile can be viewed at www.twitter.com/APFurniture. This isn’t rocket science and creating your account is super simple, so don’t be intimidated!

Customizing your Twitter Profile

At any point after creating your Twitter account, you can customize it by logging in and going to Settings (http://twitter.com/account/settings). You can play around with the properties, but the most important are:

Twitter Settings (click for full view)

Twitter Settings (click for full size)

  • Name – this helps people find you on Twitter. American Period Furniture should be used for APFurniture, for example.
  • More Info URL – this provides people with a link to other places you might promote online, such as your organization’s website. You can also use a link to your Facebook page, profile on a local search solution like Yelp or Citysearch, etc.
  • One line bio – enter something descriptive here so that if people find your profile they can determine if they want to Follow you. Also, think about keywords – if you deal in antique furniture, include that in the bio.
  • Location – make sure to indicate what town or city you are. A big driving factor for people is local organizations.
Twitter Design (click for full size)

Twitter Design (click for full size)

You also want to make your profile stand out a little more by customizing your background.

Under settings, there is a link to Design where you can set this. At the very least, you should choose one of the pre-defined templates, but at the bottom you can also upload your own custom image.

Finally, make sure you click the link to Picture. This allows you to set an image for your profile that will show up to the left of any tweets you post as well as showing up on your profile. Try to choose a picture that represents your organization – for instance:

  • A DJ might show turntables
  • A restaurant might show pictures of entrees
  • Any physical location might choose a picture of their building

Congratulations, you are now a Twitter user! Watch for additional posts to see where to go from here.

Notes:

American Period Furniture is on Twitter at www.twitter.com/APFurniture and is located at:

1097 Ponce De Leon Avenue (map)
Atlanta, GA 30306
(404) 892-8576

Help them get their feet wet by Following them!